Getting the Best Support

Getting Started With Tap Inspect Support

• Welcome to Tap Inspect Support
• Step 1: Master Tap Inspect at Your Own Pace
• Step 2: Basic Troubleshooting Can Solve Most Issues
• Step 3: We are Here When You Need More Help

Master Tap Inspect at Your Own Pace

• Types of Support Available
• Getting the Most From the Help Center
• Get Answers by Searching the Help Center
• About Tap Inspect Academy
• About the Tap Inspect Blog
• About the Tap Inspect User Facebook Group

Troubleshooting

• Authentication Error
• Take a Screen Recording
• Force Quit and Restart the App
• Weak Internet Error
• Missing Photos Error
• What If There Is No Cellular or Wifi Service Where I’m Doing the Inspection?

Request Assisted Support

• About Our Support Process
• Assisted Support Hours and Response Times
• Requesting Support from the Mobile App
• How to Write and Submit Your Support Request
• What to Do if You Haven't Heard From Us
• Viewing Your Past Support Requests

See all 7 articles

Beta Testing Resources

• Installing the Mobile App Beta
• Verify Your Account is Eligible for the Modern App Experience
• Upgrade to the Modern App Experience