Authentication Error

Tap Inspect will warn you if the mobile app is not able to sign into your web account with an Authentication Error.

This results in the mobile app not being able to synchronize. The error will be clearly displayed when you manually synchronize the mobile app.

Typically, this will occur when an account password is changed to be able to sign into the web account, but the mobile app is still using the old password.

To resolve this error, log out of the mobile app and then log back in. Once you have logged back in you can manually synchronize the mobile app to verify success.