Step 2: Basic Troubleshooting Can Solve Most Issues

Technology can be unpredictable, and a complex system like Tap Inspect is no different. Basic troubleshooting can solve most issues so you can continue providing top-notch service to your clients without interruption. 

This is the second step to getting the best support with Tap Inspect.

• Step 1: Master Tap Inspect at Your Own Pace
• Step 2: Basic Troubleshooting Can Solve Most Problems
• Step 3: We Are Here When You Need More Help 

Troubleshooting is not just for tech-savvy experts. It's a simple series of steps that anyone can complete. When things go wrong, you can try these troubleshooting tips. 

Manually Synchronize the Mobile App

Manually synchronizing the mobile app ensures all the report data and photos on your device have been uploaded to your web account on our servers and pull report data from another device. this is a quick and easy way to fix any syncing issues you are having. 

Force Quit and Restart the App

Force quitting and restarting the app can have several benefits when you run into any issues with the mobile app. By doing this it allows your app to reset itself and work through any errors or issues it was having. 

Verify Tap Inspect App Permissions

For Tap Inspect to fully operate as designed we request a number of permissions from your device's operating system. You are asked permission when you first use a feature that requires a permission. This article explains what each permission is and how Tap Inspect uses that permission.

You can use the Settings app on your device to manually set these permissions at any time.

Keep Your Mobile App Up to Date

We are continuously updating the Tap Inspect mobile app to keep it working as smoothly as possible. As a best practice, we recommend that you keep your mobile app updated to the latest version. To make sure you are on top of those fixes, we recommend turning on Auto Update in your App Store settings to make sure you are always on the newest version. 

Next Steps 

These troubleshooting steps will resolve most issues. If they don't, any warnings or messages you receive will help us dig deeper when you submit a support request in Step 3: We Are Here When You Need More Help.