Self-serve support is available at all times in the Help Center. The vast majority of questions can be answered here, and it definitely provides the most immediate result.

Tap Inspect assisted support is available from 8 a.m. to 5 p.m. ET, Monday through Friday, excluding major and company holidays.

Support Response Times

Support requests are addressed Monday through Friday from 8 a.m. to 5 p.m. ET. Requests received within that timeframe will receive an initial response the same business day. Requests received outside that timeframe will receive an initial response the following business day.

We do our best to respond to user requests as soon as we can. This means that, occasionally, you may receive a response outside of documented support hours. Out-of-hours responses are always courtesy and should not be expected.

Actual resolution times vary based on a number of contributing factors. Some of the factors include:

1. Issue Complexity
2. Amount of Necessary Information
3. Amount of Information Provided in the Initial Request
4. Customer Responsiveness