Close Your Payments Account

Closing your Payments account will close your Payments merchant account, disable Payments, and stop Payments monthly fees charged to your subscription.

Any in-progress payments, transactions, and deposits will be completed as normal, but no new payments or refunds can be processed. There is a seven-day grace period to allow for aborting the closing.

NOTE: Closing your Payments account can not be undone. If you want to accept online payments through Autopilot in the future, you will need to apply for a new merchant account.

Consider disabling your Payments account if you only want to eliminate the Pay Now button on your invoices temporarily. Disabled Payments accounts can be enabled again at any time.

To permanently close your Payments, perform the following steps.

1. Go to the Payments settings page of your web account.
2. Open the action menu by tapping the three dots [ ... ] in the top right corner. 
3. Tap Close Payments Account.
4. Tap Close Payments Account to confirm that you want to close your Payments account.
5. A banner will display on your Payments settings page confirming that payments have been disabled.

Tap Inspect will send an email to the Team Owners with a confirmation stating that the account will be closed in seven days. A Team Owner can abort the closing of the account by clicking the link in the warning banner on their Payments settings page.

Once the grace period has passed and the Payments account has been closed, a banner showing the closed status will be visible on the Payments settings page.