Repair Request Lists

When a buyer's inspection turns up issues, the next step is usually a repair request - a list of what needs fixing, replacing, or credited before closing. Normally that means the buyer's agent manually copying findings out of the PDF report into a separate document. Repair Request Lists skip that step: buyers and their agents can build a repair request straight from the inspection report, inside your client portal, in a few clicks.

Who can use it

Anyone with permission to view reports in the client portal - typically the buyer/client and the buyer's agent - can create and edit a repair request. There's no separate permission for this; if they can see the report, they can build a repair request from it.

Turning it on

The Repair Request List feature is enabled by default when your account is created. Follow these steps to verify the option is on.

1. Go to Client Portal settings.
2. Find the Repair Requests card.
3. Toggle Allow New Repair Requests on.

A couple of things worth knowing about this setting:

• It's your account-wide default for every job's portal. You can still turn repair requests on or off for an individual job - see Turning it on or off for one job below.
• Turning it off only stops new repair requests from being started. Any repair request list that already exists stays visible in the portal and can still be opened, edited, downloaded, or shared - it just won't offer the option to create a new one.

Jobs created before October 26, 2026

A lot of inspectors link a sample report from their website. To keep strangers from starting repair requests on those public sample jobs, we've turned off repair requests on every job created before Monday, October 26, 2026. Jobs created on or after that date follow your account setting as usual.

If you have an older job where a client or agent actually needs a repair request, you can turn it back on for just that job. Any repair request list already started on that job is hidden until you do.

Turning it on or off for one job

1. Open the job and go to the Schedule tab.
2. Click the ••• action menu in the top right.
3. Choose Turn On Repair Requests for This Job or Turn Off Repair Requests for This Job.

A few things to know about the per-job option:

• It only shows up when Allow New Repair Requests is on in Client Portal settings. If the account setting is off, repair requests are off for every job and there's nothing to turn on or off per job.
• Turning repair requests off for a job also hides any repair request list that already exists on that job. Turning them back on makes it visible again.
• Turning it off is a good idea for any job you share publicly, like a sample report you link from your website.

How it works

Clients and agents build the list from the client portal. They click Start a Repair Request, choose Repair, Replace, or Credit for any finding on the Report Summary, preview it, then share it by email or download a PDF. The list stays attached to the job, and anyone with portal access can reopen and edit it at any time.

For the full walkthrough with screenshots, see Creating a Repair Request List. It's written for clients and agents, so it's also a good link to send them.

Try it yourself first

Before your clients or agents start using repair requests, it's worth walking through the process yourself so you know exactly what they'll see and can answer questions when they come up.

1. Share a new sample job with a sample client and agent and a complete report, or use the sample job you already have set up for your website (see Create and Share a Sample Report for Your Website). If your website sample job was created before October 26, 2026, repair requests are turned off on it - we recommend using a new sample job for this walkthrough rather than turning them back on for your public sample.
2. Open the Results Available message that was sent to the client and/or agent, and tap View Inspection Results to open the client portal.
3. In the client portal, tap Start a Repair Request to build a repair request list, review it, then share it to yourself using your personal email address.
4. Open the invitation email you receive from Tap Inspect, and from the shared repair request page, Download PDF of Repair Request to see exactly what a client or agent would get.

Good to know

• The account setting applies to every job, but you can override it for a single job from the job's action menu on the Schedule tab.
• Jobs created before October 26, 2026 have repair requests turned off unless you turn them back on for that job.
• The account setting only controls whether new lists can be started; it doesn't affect existing lists. Turning repair requests off for a single job is different - it hides that job's existing list too.