This article explains exactly how to collect verbal consent for SMS Texting messages when scheduling an inspection by phone and how this consent is verified for carrier compliance.
If you plan to send text messages to your customers and collect consent verbally, you must follow this process before sending any SMS messages.
When Verbal SMS Consent Is Required
Use verbal SMS consent only when scheduling an inspection by phone and the customer is not completing an online form with an SMS consent checkbox.
You must obtain verbal consent before sending any text messages.
If you collect consent through an online form with a checkbox and disclosure, verbal consent is not required.
Approved Verbal SMS Consent Script
When speaking with a customer by phone, read the following script exactly:
“As part of scheduling your inspection, we can send you text messages about your appointment and your inspection results. You will receive up to three text messages per inspection, including a confirmation, a reminder, and a results notification.
Message and data rates may apply.
You can reply HELP for help or STOP to cancel at any time. Our SMS Terms are available at https://www.tapinspect.com/sms-terms and our Privacy Policy is available at https://www.tapinspect.com/privacy-policy.
Do you agree to receive these text messages?”
Only proceed if the customer clearly agrees (for example, by saying “yes”).
If the customer does not agree, do not send SMS messages.
What This Consent Allows
This verbal consent allows you to send transactional, service-related SMS messages only, including:
- Appointment confirmations
- Inspection reminders
- Notifications when inspection results are available
This consent does not allow:
- Marketing messages
- Review requests
- Promotional or referral messages
Marketing messages require a separate, explicit opt-in.
Important Rules to Follow
- Verbal consent must be collected before sending any SMS messages
- The customer must clearly agree (silence or hesitation does not count)
- Message frequency must not exceed what is stated in the script
- Every SMS message must include STOP and HELP functionality
Failure to follow these rules may result in SMS delivery issues or account suspension.
How Verbal Consent Is Verified
Mobile carriers require proof of the exact language used to collect verbal consent.
This help article itself serves as the standardized verbal consent script used by inspection companies sending SMS messages through Tap Inspect.
Tap Inspect may share the public URL of this article with messaging providers (such as Twilio) as evidence of compliant verbal consent collection.
Summary
If you collect SMS consent verbally:
- Read the approved script exactly as written
- Receive a clear agreement from the customer
- Send only transactional, service-related messages
- Do not send SMS messages if consent is not given
Following this process ensures compliance with carrier requirements and helps prevent message blocking or delivery failures.
If you have questions about SMS consent or messaging rules, contact Tap Inspect Support.
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