The goal of Tap Inspect Support is to help users utilize Tap Inspect efficiently and effectively to build inspection reports and deliver them to clients. Tap Inspect is committed to providing the best support possible to help inspectors succeed in that goal. Accomplishing this requires a spirit of collaboration between Tap Inspect and the user. This effort is a partnership and requires the user’s focused contribution so we can best assist.
Types of Support Available
The Help Center is a wealth of information on all things Tap Inspect. If you're reading this, you've clearly found it, but bookmark http://help.tapinspect.com for all of your future questions. If you ever find that the information that you need is not available in the Help Center, please email us at firstname.lastname@example.org so we can make updates to include the missing information.
If a question cannot be resolved using information contained in the Help Center, users can reach out directly to the Support Team for further assistance. Support requests can be initiated from the Help feature located in the lower right corner of the Help Center, or by email at email@example.com. Submitting a Support Ticket provides useful information about what to include to get the best result.
Self-serve support is available at all times in the Help Center. The vast majority of questions can be answered here and it definitely provides the most immediate result. Tap Inspect assisted support is available from 8am to 5pm ET Monday through Friday excluding major holidays.
Support Response Times
Support tickets are addressed Monday through Friday from 8am to 5pm ET. Requests received within that timeframe will receive an initial response the same business day. Requests received outside of that timeframe will receive an initial response the following business day.
We do our best to respond to user requests as soon as we are able. This means that, occasionally, users may receive a response outside of documented support hours. This is always a courtesy and should not be the expectation.
Actual resolution times vary based on a number of contributing factors. Some of the factors include:
- Issue Complexity
- Amount of Necessary Information
- Amount of Information Provided in the Initial Request
- Customer Responsiveness
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