How to Get the Best Support Experience

Tap Inspect assisted support is available from 8am to 5pm ET Monday through Friday excluding major holidays. It's often the case that an issue can be solved independently, without the need for Tap Inspect assistance. Try these steps:

1. Check out the Help Center to see if the question is addressed in an article.
2. Try some simple troubleshooting:
   -Is the device fully charged?
   -Is the device connected to Wifi?
   -Restart the hardware.
   -Restart the app.
   -Is the same issue happening on other devices?
3. If the issue is still unresolved, gather the information you will need:
   -Device type and model
   -Tap Inspect account email address
   -Report address and/or client
   -Screenshot of what you are seeing
4. Submit a Support Request at info@tapinspect.com with the gathered information. Be as specific as possible!
5. Be prepared to work with Support to find the answer. The user's involvement is necessary and key to a quick result.